Refund Policy

HW Models Ltd. Registered in England & Wales. Company No: 13003115 .  Registered Office: Unit 1 The Idas Industrial Estate, Pontefract Road, Leeds, LS10 1SP


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your item back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund after 7 days, please contact us at 

Return address

To return your product, you should post your item to: Unit 1 The Idas Industrial Estate, Pontefract Road, Leeds, LS10 1SP

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


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