Terms of service
Terms and Conditions
HW Models Ltd
("we", "us", "our")
These Terms and Conditions govern the sale of goods by HW Models Ltd to customers purchasing through our website or by any other accepted ordering method. By placing an order with us, you agree to be bound by these Terms and Conditions.
Nothing in these Terms affects your statutory rights under applicable UK consumer law.
1. About Us
HW Models Ltd is a company registered in England and Wales.
If you have any questions regarding these Terms or your order, please contact us using the contact details provided on our website.
2. Orders
2.1 All orders are subject to acceptance and stock availability.
2.2 After placing an order, you will receive an acknowledgement confirming receipt of your order. This acknowledgement does not constitute acceptance of the order.
2.3 A legally binding contract is formed when we dispatch the goods and send you confirmation of dispatch.
2.4 We reserve the right to refuse or cancel an order where:
Goods are unavailable;
There has been a pricing or product description error;
Payment cannot be authorised;
Fraudulent or unlawful activity is suspected.
If an order is cancelled after payment has been taken, a full refund will be issued.
3. Product Information
3.1 We make every reasonable effort to ensure product descriptions, specifications, photographs and prices are accurate.
3.2 Product images are provided for illustration purposes only. Colours, finishes and appearance may vary slightly from the images displayed.
3.3 Dimensions, weights and measurements are approximate unless otherwise stated.
3.4 We reserve the right to modify product specifications, packaging or designs where necessary, provided such changes do not materially affect the product.
4. Pricing
4.1 All prices displayed on our website are shown in Pounds Sterling (£).
4.2 Prices include VAT where applicable unless stated otherwise.
4.3 We reserve the right to amend prices at any time before an order is placed.
4.4 If a pricing error is discovered following an order, we will contact you before processing the order and provide the option to proceed at the correct price or cancel for a full refund.
5. Payment
5.1 Payment must be received in full before goods are dispatched unless otherwise agreed in writing.
5.2 We accept payment by the methods displayed on our website.
5.3 All payment transactions are processed using secure third-party payment providers.
6. Delivery
6.1 We aim to dispatch orders within the timescales indicated on our website.
6.2 Delivery dates are estimates only and are not guaranteed unless expressly agreed in writing.
6.3 We shall not be responsible for delays caused by circumstances outside our reasonable control, including postal disruption, courier delays, industrial action, severe weather or supplier shortages.
6.4 Risk in the goods passes to you when the goods are delivered to the delivery address specified in your order.
6.5 If we cannot supply an item immediately, we may contact you regarding revised delivery times, partial shipment, substitute arrangements or cancellation options.
7. Carriage and Shipping Charges
7.1 Delivery charges are displayed during checkout before you complete your purchase.
7.2 Free delivery promotions are subject to any conditions published on our website.
7.3 Additional delivery charges may apply for certain destinations including the Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands and Islands, and international locations.
7.4 Any customs duties, import taxes or local charges applicable to international orders are the responsibility of the customer unless otherwise stated.
8. Consumer Right to Cancel
8.1 If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
8.2 To exercise this right, you must notify us in writing by email or through our contact form before the end of the cancellation period.
8.3 The goods must be returned to us within 14 days of notifying us of cancellation.
8.4 Returned goods must be unused, in a resaleable condition and, where reasonably possible, in their original packaging.
8.5 We will refund the purchase price and any standard delivery charges within 14 days of receiving the returned goods or proof of return.
8.6 You are responsible for return postage costs unless:
The goods are faulty;
The goods are incorrect; or
We have agreed otherwise.
8.7 The right to cancel does not apply to goods exempted under consumer legislation, including customised or personalised products.
9. Faulty, Damaged or Incorrect Goods
9.1 Please inspect your order upon receipt.
9.2 If goods are damaged, faulty, defective or incorrect, please notify us as soon as reasonably possible.
9.3 Where goods are faulty, your rights are governed by the Consumer Rights Act 2015.
9.4 Depending on the circumstances, you may be entitled to:
A repair;
A replacement;
A price reduction; or
A refund.
9.5 Nothing in these Terms limits or excludes any statutory rights available to consumers.
10. Returns
10.1 Goods should not be returned without first contacting us.
10.2 We may require proof of purchase before processing any return.
10.3 Returned goods must be securely packaged to prevent damage during transit.
10.4 Refunds will be made using the original payment method whenever possible.
11. Ownership of Goods
11.1 Ownership of goods passes to you once:
Full payment has been received; and
The goods have been delivered.
11.2 Risk transfers in accordance with Clause 6.4.
12. Intellectual Property
12.1 All content on our website, including text, logos, product descriptions, graphics, photographs and designs, remains the property of HW Models Ltd or its licensors.
12.2 No content may be copied, reproduced, distributed or used without our prior written consent.
13. Privacy
13.1 We process personal information in accordance with applicable UK data protection legislation including the UK GDPR and Data Protection Act 2018.
13.2 Details regarding how we collect, use and protect personal data are contained in our Privacy Policy.
14. Limitation of Liability
14.1 Nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of statutory consumer rights; or
Any liability that cannot legally be excluded.
14.2 Subject to Clause 14.1, our liability shall be limited to the amount paid by the customer for the relevant goods.
14.3 We shall not be liable for indirect or consequential losses except where such limitation is prohibited by law.
15. Data Protection and Privacy
HW Models Ltd is committed to protecting the privacy, confidentiality and security of customer information and processing personal data fairly, lawfully and transparently.
15.1 HW Models Ltd is committed to protecting and respecting your privacy.
15.2 We will collect, process, store and use personal information only where we have a lawful basis to do so and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and any other applicable privacy laws.
15.3 Personal information we may collect includes, but is not limited to:
Name;
Billing and delivery addresses;
Email address;
Telephone number;
Payment information;
Account information;
Order and purchase history;
Communications with us.
15.4 We use personal information for purposes that may include:
Processing and fulfilling orders;
Providing customer support;
Managing customer accounts;
Processing payments and refunds;
Preventing fraud and ensuring website security;
Complying with legal and regulatory obligations;
Improving our products, services and website.
15.5 We will only send marketing communications where you have consented to receive them or where we are otherwise permitted to do so under applicable law. You may unsubscribe from marketing communications at any time.
15.6 We may share personal information with carefully selected third parties where necessary for the operation of our business, including:
Payment service providers;
Delivery and courier companies;
Website hosting providers;
IT and security service providers;
Professional advisers;
Regulatory authorities where legally required.
15.7 We will take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
15.8 Personal information will only be retained for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and regulatory requirements.
15.9 Customers have the right, subject to applicable law, to:
Access their personal information;
Request correction of inaccurate information;
Request deletion of personal information;
Restrict or object to certain processing activities;
Request transfer of personal information;
Withdraw consent where processing is based on consent;
Lodge a complaint with the Information Commissioner's Office (ICO).
15.10 Full details of how we collect, use, store and protect personal information are set out in our Privacy Policy, which forms part of these Terms and Conditions and is available on our website.
15.11 Our website may use cookies and similar technologies. Information about how cookies are used and how preferences can be managed is contained within our Cookie Policy.
15.12 Payment Security
HW Models Ltd does not store customers' full payment card details on its systems. Payment transactions are processed securely by authorised third-party payment service providers using industry-standard encryption and security measures. Customers should refer to the relevant payment provider's privacy and security policies for further information regarding the handling of payment data.
15.13 Third-Party Platforms
Our online store is hosted using third-party e-commerce and payment platforms. In order to process orders, deliver services and improve customer experience, certain personal information may be processed by these providers in accordance with their own privacy policies and applicable data protection legislation.
15.14 Cookies and Website Analytics
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, personalise content and enhance user experience. By using our website, you consent to the use of cookies in accordance with our Cookie Policy. Customers may manage or disable cookies through their browser settings, although this may affect website functionality.
16. Force Majeure
16.1 We shall not be responsible for any delay or failure to perform our obligations where the delay or failure results from events beyond our reasonable control.
16.2 Such events include, but are not limited to:
Natural disasters;
Fire;
Flood;
Industrial disputes;
Government restrictions;
Supplier failures;
Cyber incidents;
Transport disruptions.
17. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the remaining provisions shall remain in full force and effect.
18. Waiver
A failure or delay by either party in exercising any right or remedy shall not constitute a waiver of that right or remedy.
19. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Consumer Rights Statement
Nothing in these Terms and Conditions excludes, restricts or limits any rights that consumers may have under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or any other applicable consumer protection legislation.